Questions, answered before you fly.

An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you scan a QR code to add a mobile plan. The Nusio Bali eSIM also gives you a real local Indonesian (+62) number.

Most phones released since 2018 support eSIM — iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other Android devices. Your phone must also be carrier-unlocked. Check our compatibility guide for the full list.

No. Your eSIM works alongside your physical SIM. Keep your home SIM in for SMS verification codes and use the Bali eSIM for data and local calls.

Have your passport and phone ready. Review the scanned details before submitting. Dial *#06# and upload a screenshot. Check the numbers we read. Confirm the installed line after receiving your QR. Your documents are stored privately and used for identity checks and registration with the carrier. Your driver cannot access them.

After identity approval, we prepare your eSIM during service hours. Service hours: 09:00–01:00 Bali time (UTC+8), daily. Travelling later? Your QR becomes eligible for delivery 3 days before arrival, after identity approval.

QR by email, with WhatsApp installation support Travelling later? Your QR becomes eligible for delivery 3 days before arrival, after identity approval.

Using this phone? Add eSIM in Settings, choose manual entry and copy these details. Stay connected to Wi-Fi. After installation, open your phone's SIM settings and identify the IMEI used by the Nusio/Telkomsel line. Do not guess. If unsure, contact support before confirming.

Plans run on a local Indonesian network with 4G LTE in most of Bali — the airport, Kuta, Seminyak, Canggu, Ubud, and Nusa Dua. Some rural areas may fall back to 3G.

Yes. Your plan includes a real local +62 number, so you can register for Gojek, Grab, and any app that requires an Indonesian phone number — something roaming eSIMs with foreign numbers can't do.

In-app top-up is planned. For now, message our WhatsApp support team and we'll arrange the best option for your situation.

Choose from the payment methods available in DOKU Checkout. Prices are charged in IDR; other currencies are shown as approximate for reference.

If we can't deliver your eSIM, you get a full refund. See our Refund Policy page for the details, including cases where activation has already begun.

Message us on WhatsApp — our team is based in Bali and helps with installation, coverage, and anything else. The link is in every order email.

Contact us immediately via WhatsApp. We can disable your line remotely and, where inventory allows, help with a replacement.