Privacy Policy

Data We Collect

We collect only the data necessary to provide and support the Bali eSIM service. This includes:

• Name, email address, and WhatsApp number (for order management and support)
• Arrival date and time (for QR delivery scheduling)
• Passport details and selfie (required for Indonesian mobile number registration)
• Device IMEI and phone model (required for eSIM provisioning)

How We Use Your Data

• Fulfilling your eSIM order and activating your plan
• Complying with Indonesian telecommunications regulations (KYC)
• Sending order updates and QR delivery via email
• Providing customer support via WhatsApp

We do not sell, trade, or share your personal data with third parties except as required by law or regulation.

KYC Data and Storage

Your passport image, selfie, and IMEI screenshots are stored in a private, access-controlled storage system. These files are never accessible via public URLs. Staff access is granted only through time-limited secure links for the purpose of identity verification.

KYC data is retained for 90 days after your plan expires or your order is cancelled, as required by Indonesian regulation. After this period, KYC files are eligible for deletion.

Cookies and Analytics

We use a privacy-friendly, cookieless analytics tool to understand aggregate site usage. No personal data is transmitted to analytics services. If you arrived via a referral link, a short-lived cookie is set to attribute your purchase to the referring partner.

Your Rights

You may request a copy of your personal data, ask us to correct inaccurate information, or request deletion of your data (subject to regulatory retention requirements). Contact us via WhatsApp or email to make a request.

Contact

For privacy-related questions, contact us via WhatsApp or email. Details are available on our contact page.